Functieomschrijving
We are seeking a meticulous and dedicated Commercial Assistant to join our Gregory Brand Team based in Oudenaarde, Belgium. The successful candidate will report to the Sales Supervisor and play an important role in providing administrative assistance to the department.
Key Responsibilities
- Customer service of selected sales partners
- Processes all customer orders in a timely and accurate matter: standard range orders (replenishment), pre-selling orders, fair orders, contract orders, spare parts orders, …
- Keeps the customer constantly informed of possible issues, delays, etc. in the delivery of orders.
- Promptly resolves complaints or disputes from customers/consumers in a courteous and efficient way.
- Lead in answering consumer questions sent by mail or social media (excl. any questions related to service-after-sales/repairs and e-com orders).
- Support on preparations for each sales season (Spring/Summer and Fall/Winter), incl. pricelists, samples etc
- Support on maintenance of shared information and photo assets on different platforms (f.e. The Sam, Salsify)
- Handling of product administration/data requests of retail partners
- Perform administrative tasks to support the team on ad hoc basis
Applicants should ideally:
- Continuously pay strong attention to detail and accuracy.
- Be able to multi-task
- Have excellent organizational and computer skills.
- Be pro-active and show problem-solving skills.
- Show the ability to perform well under pressure in a deadline-driven environment.
- Demonstrate the ability to adapt to a multicultural environment.
- Be proficient in English and ideally French or German.
- Be highly customer focused.
- Be a team player.
- Demonstrates high degree of flexibility.
- Act as an ambassador of the brand
Samsonite is offering:
- A dynamic and challenging position with possibilities for growth at the European Headquarters of an international company based in Oudenaarde.
- A permanent job with a competitive salary package and additional benefits.
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