How to deal with difficult situations with customers, suppliers or visitors? (English)
31 maart 2023
1 vrije plaatsen
After this training:
– You know how to be the first point of contact to optimize the image of your organization.
– You are familiar with the best practices to roll out the red carpet for interna land external costumers.
– You will have practiced your role as a professional intermediary.
– You will consider difficult situations an interesting challange.
Specific module for administrative employees particularly in a representative pivotal position.
Handling difficult situations as a first-line employee
– Difficult conversations
– Do’s and don’ts
– Receiving and redirecting complaints
– Verbal and non-verbal communication
– Typologie of communication
– Giving and receiving feedback