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Kies

Customer Program/Delivery Manager

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Functieomschrijving

Company Description

Technicolor Connected Home helps the world’s leading Service Providers embrace the complex technologies needed to deliver seamless connectivity to the internet.

Through powerful broadband and intelligent Wi-Fi technologies, Technicolor enables the uninterrupted access and seamless interactions that lead to premium content experiences every time. Our broadband home gateways are built on open platforms to deliver robust, secure, interoperable and apps-ready solutions, making home the new frontier of your next-gen services.

Our Wi-Fi whole home mesh Wi-Fi solutions enable optimized connectivity and seamless interactions for every user, every time, and in every corner of their homes. This means seamless Wi-Fi, without exception – reducing the number of calls to the operator helpdesk and driving increased customer satisfaction, loyalty, and lifetime value

Job Description

Key Responsibilities
• Is accountable for program on time delivery and execution within budget, product quality, financial management (P&L), KPI management, contract change management, and program change management.

• Client Management: Main interface with customers for program specific deliverables;

• Is accountable for customer satisfaction, building sustainable customer relationships for future business opportunities, while maintaining Technicolor's best interests.

• Resource Management: Leads and organizes core team activities (scope, planning, budget, deliverables); Directs core team on issues resolution and escalate when no resolution; Manages, motivates, supervises and influences core team members.

• Is accountable for application of standard processes (ETM, forecasting…), and responsible for program reporting towards all stakeholders, including appropriate escalation.

• Project Accounting and Finance: Ownership of P&L and improves profitability by optimizing product costs and avoiding operational costs (ex. airfreight); Responsible for financial follow-up; Takes ownership and is accountable for margin for their own area of control. Execution of TPC throughout project to delivery; NPI Project mindset. Thinks about the cost of what we produce.

• Project Control: Manage scope creep through client change orders, internal change orders, phased delivery or other methods to ensure projects deliver on time line, scope, budget and strategy expectations.

• New Business Opportunities:

• Contract Management: Responsible for contract management in cooperation with the Sales team [takes part in contract definition & negotiation together with Sales; PM is responsible to enforce the contract and to compare its terms and conditions with Technicolor's Golden Standards.]

• Internal Project Reporting and Administration: Ensures ETM+ process is applied throughout the program lifecycle; Leads phase reviews; Enforces Technicolor processes. Dashboard reporting.

• Project Planning: Manages program on a day-to-day basis, tracks program KPI's - on time delivery, financials, customer requirements; Manages timely product phase-in/phase-out. Provides input.

• Project Communication: Conducts post mortems and identifies lessons learned and best practices to be shared; Anticipates, mitigates, reports and escalates risks to stakeholders; Ensures program communication (status, issues, decisions) to internal and external stakeholders including WW teams; Communicates on time end of life notifications.

Profiel

Qualifications

Education
Master degree in Engineering (Computer Science/electronics).

Experience
▪ Develops a deep understanding of current and future customers needs, issues, challenges, objectives as well as their business and operating environment ( Including end users knowledge).
▪ Interacts with customers/ Sales representatives/ Business development teams and practices an attentive and active listening and questioning to identify clients real concern.
▪ Is proactive in the organization / execution of actions to satisfy customers.
▪ Sets up & Drives ""Think out of the box"" spirit setting-up creative thinking activities ( brainstormings, Web tools ...).
▪ Creates new perspectives and usages for existing tools, assets, technology, business , processes...
▪ Can put creative ideas in real market / Product context.
▪ Keep curiosity high and mind wide open to welcome new ideas.
▪ Takes calculated risk.

Recommended technical knowledge
▪ Keeps up to date with trends and changes in the market and technologies that are relevant for Technicolor and customers on his domain (incl. Competitors positioning).
▪ Has natural curiosity ( always thriving to analyze and understand things, interested in following up on standards, research and innovation, ...).
▪ Is recognized internally as a source of information/knowledge of relevant technology direction.
▪ Applies broad knowledge across multiple technology areas to ensure optimum solution.
▪ Leverages knowledge of external environment to enhance customer solutions with end users mindset.
▪ Maintains an updated understanding of competitors' market positioning by conducting benchmarking.
▪ Is knowledgeable on Technicolor products and roadmaps (HW and SW).

Key competences:
▪ Good interpersonal and communication skills and a preference to work in a collaborative environment. Willing to discuss and defend ideas.
▪ A high degree of personal organization, self reliance, desire for success and a positive/constructive attitude.

Language
▪ English and French are mandatory
▪ Dutch is a plus.

Aanbod

Next to a competitive salary and bonus, Technicolor offers a comfortable range of fringe benefits such as health insurance, group insurance, company car, fuel/loading card, meal vouchers, ...

Of course we offer you the standard 20 holidays and as a bonus you get 8.5 ADV-days per year. Besides that there is possibility to build up 7.5 extra days of leave. All this adds up to a total of 36 days of paid leave.

Also telework and flexible working time are embedded policies in our company to ensure an optimal work/life balance.

If not homeworking we work in a recently refurbished office building in Edegem, on the axe Brussels-Antwerp. There are means for public transportation. Also colleagues who ride the bike to work benefit from a bike allowance, even combined with a company car.

Locatie

PRINS BOUDEWIJNLAAN 47
2650 EDEGEM
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